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Non Members FAQ
| Members FAQ
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| Non members FAQ |
- What is Guardit's FAX NUMBER?
- When will I recieve my Distributor material?
- Can the Guardit sensors be configured to work as a smoke detector?
- Can the Guardit system integrate with the hardwired system in my house?
If so, How?
- Does the system interfere with other frequencies?
- Does the system use GPS?
- What is the difference between Guardit and RFID?
- Does the company have a source for distributors to buy printed marketing materials?
- What is included in my Distributor Kit?
- After unpacking my GO.ID System, what's the FIRST thing I should do?
- What is the number and code for your Weekly Conference Call? When is it held?
- How long does it take to get the pictures?
- Will the camera take pictures in total darkness?
- Can the sensor work in wet/hot/harsh environments?
- How durable is the sensor?
- How far from the base station can you place the sensors?
- How long do the sensor batteries last?
- How many sensors will work with a base station?
- How many times can I peel and stick the sensor?
- Does it matter if being charged from house current or auto?
- If armed, should the unit work while charging after the initial full charge?
- If battery in the base unit dies can it be replaced or is a whole new base unit needed?
- If fully charged can an auxiliary power source (like the auto-adapter) be used to keep the unit charged and working?
- Is it ever good to drain the battery until it is completely dead?
- Once fully charged, if the battery gets low, how long does it take to recharge?
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1. What is Guardit's FAX NUMBER? |
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Answer: 888.865.2941
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2. When will I recieve my Distributor material? |
Answer: All Distributor materials are delivered in electronic form.
Your REPLICATED Website and Back Office will be set up within four hours of payment.
You will receive immediate access to electronic files containing your kit.
If you elected to get a copy of the files on CD and/or DVD, allow 3 weeks for delivery.
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3. Can the Guardit sensors be configured to work as a smoke detector? |
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Answer: This feature is not available at the present time. However, keep checking back. It is likely this will be a feature added in the future.
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4. Can the Guardit system integrate with the hardwired system in my house?
If so, How? |
Answer: Legacy systems or Older Security Systems work on the principle of Normally Open, or
Normally Closed circuits. Guardit can be wired into older systems but it loses all
Object Identity capabilities when you do that.
Check with Guardit Support Services for more details or check the website.
We feel that Guardit sensors work best alongside the hardwired systems.
Because we are object ID, we can keep an eye on the things that traditional
security systems cannot. Traditional systems are turned off most of the time so that you
can come and go, especially with pets.
Use Guardit on those open windows, tool box, liquor cabinet, etc.. The places and
situations which a hard wired legacy system cannot protect.
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5. Does the system interfere with other frequencies? |
Answer: Absolutely, anything RF (Radio Frequency) smashes into other frequencies. That is why we
call it an Act of God. Man makes transmitters and receivers but God gets the signal through
or not. It is important to test your system to make sure it is working.
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6. Does the system use GPS? |
Answer: No. Guardit sensors can be made very, very smart. Today we are using Guardit
sensors to turn other systems on, like GPS tracking, or Cell Phones, or Transmitters to
Base Stations.
We can make Teddy Bears talk when they move, Flashlights turn on when you pick them up,
and we can track packages across the country. Many of these products are scheduled to
be released very soon.
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7. What is the difference between Guardit and RFID? |
Answer: Radio Frequency IDentification tags need to be read by an electronic reader. Which
means that you have to physically pick up the RFID tag and walk it over to the reader.
Just like at the clothing store when you buy a jacket or pair of pants but the clerk forgets
to take the RFID tag off and you try to walk out of the store and the buzzers go off at
the doorway. That is because the READER was at the doorway.
Guardit is simple. You move the object at 1 cm per second or faster and the movement of the object is detected, anywhere, anyplace, anytime you need Smart Object Sensors.
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8. Does the company have a source for distributors to buy printed marketing materials? |
Answer: Unlike some other firms that charge distributors for pre-printed marketing materials,
and insist that they be ordered through the company, Guardit provides all marketing
materials to our Distributors FREE.
They are sent out in electronic form. Most often as a PDF File. Once you have added your
contact information to them, we recommend that you contact your local printing company
to get "bulk" copies of any marketing materials.
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9. What is included in my Distributor Kit? |
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Answer: Please see the individual product descriptions for details.
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10. After unpacking my GO.ID System, what's the FIRST thing I should do? |
Answer: Visit the http://guardituser.com website and sign in using the phone number and password provided on the card enclosed with your system.
Then, CHANGE THE MASTER NUMBER of the base station to be your cell phone number.
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11. What is the number and code for your Weekly Conference Call? When is it held? |
Answer: Dial in at 218-339-2626 Monday evenings at 9PM Eastern. Conference Code 814679#
No conference call will be held on Monday, July 6th in honor of Independence Day in the USA.
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12. How long does it take to get the pictures? |
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Answer: When the sensor is moved the unit responds within 4-6 seconds. Once the picture is taken it will travel over the cellular network as any message does.
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13. Will the camera take pictures in total darkness? |
Answer: Yes it does. The unit has infrared lights and will light up the area to take a picture of the
area.
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14. Can the sensor work in wet/hot/harsh environments? |
Answer: Do unto sensors as you would have them do unto you! If you keep them dry, do not throw
them, or drop them and do not exceed temperatures between Bangkok and Buffalo (-30c to
+70c) your sensors will work just fine. Remember this is an electronic device.
Industrialized sensors can be custom made for harsher environments, but for home use exercise
good judgement. If you are interested in a more rugged version of the sensor, please contact our sister company, Guardit Technologies, LLC.
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15. How durable is the sensor? |
Answer: Do unto sensors as you would have them do unto you! If you keep them dry, do not throw
them, or drop them and do not exceed temperatures between Bangkok and Buffalo (-30c to
+70c) your sensors will work just fine. Remember this is an electronic device.
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16. How far from the base station can you place the sensors? |
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Answer: The best rule of thumb is 75 feet from the Base Station. Many factors can affect the range and reception. Check for reception and move either the Base Station or the sensors accordingly.
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17. How long do the sensor batteries last? |
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Answer: Since the average use for the Smart Object Sensors varies for each customer, Guardit recommends changing the batteries at least once a year. The sensor indicates a low battery condition by slowly flashing the LED located on the side opposite the antenna.
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18. How many sensors will work with a base station? |
Answer: Each base station can talk to a maximum of 15 sensors. Additional base stations can be
added anywhere. For apartments we recommend 5-21, home could require 30 sensors for 2
base stations. While any number of sensors can be made to work with the system, you
could acc-sensor-ize an entire Enterprise. The possibilities are endless.
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19. How many times can I peel and stick the sensor? |
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Answer: The sensors come with adhesive patches. You may peel and stick many times. However, you do not want the sensor to fall off the object you want to protect. To err on the side of caution, we recommend use a NEW adhesive patch each time you peel and stick a sensor to a new object.
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20. Does it matter if being charged from house current or auto? |
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Answer: No. However, charging from the auto adapter may take a while longer.
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21. If armed, should the unit work while charging after the initial full charge? |
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Answer: Yes
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22. If battery in the base unit dies can it be replaced or is a whole new base unit needed? |
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Answer: Replacing the battery in the Base Station would be a factory service. It cannot be replaced in the field.
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23. If fully charged can an auxiliary power source (like the auto-adapter) be used to keep the unit charged and working? |
Answer: Yes. There are a number of third party external rechargeable power adapters on the market that allow you to run longer on battery power. For example, Black & Decker makes one called Pocket Power. Several similar devices available. We do not endorse any particular one.
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24. Is it ever good to drain the battery until it is completely dead? |
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Answer: No.
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25. Once fully charged, if the battery gets low, how long does it take to recharge? |
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Answer: It really depends on how discharged the battery is. Very much like a cell phone. After the initial full charge (24 hours), "topping off" the charge shouldn't take more than 4-6 hours.
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| Members FAQ |
- At this time,what is the delivery time on any product we retail to the public?
- How long does it take for my GO.ID Sytem to arrive?
- Where can I order additional adhesive strips for the sensors?
- I just checked my Back Office to see my commissions to be able to answer a couple of downline distributors questions...there was no commissions in the Back Office...and so I am wondering why not...can you please advise.
- Someone in my downline has been 'pending' for a long time. What does this mean? Is there a problem?
- What does a status of Pending mean?
- Could you please clarify the procedures for internet advertising. Most specifically what is meant by "blind" ads that may be associated with Guardit? Any examples would be appreciated very much.
- Does the company have a source for distributors to buy printed marketing materials?
- Has the company negotiated with any print shops for discounted rates?
- How do I get business cards?
- I can't seem to open the slide presentation with any program I have. I have the latest Adobe 9.1 but I get a message that the file cannot be supported. What can I do?
- I am trying to place an order from the member's section of the website, but keeping getting a domain error message. Please help.
- I tried logging in to my replicated website and after putting in my login info it took me directly to a terms and conditions page.
- The link to my website shows that the Contact Me info on personal details and email have not been updated. Could you please update my info?
- What is the URL of my website landing page or how can I find it?
- When someone sends me e-mail through the Back Office, I never receive their name and other contact details. Just their message.
- How do I change my user name to my company name?
- I charged my base station for 24hrs and the light still keeps flashing red. What do I need to do to get the green light so I can set it up?
- I have been asked to return an item for Warranty replacement. What is your shipping address?
- When is your Weekly Conference Call and how do I participate?
- I do not get a picture when my sensor triggers.
- My cell phone will only receive text messages from the GO.ID base station, no Photos. How come?
- I dropped by G-Sensor or V-Sensor and something came loose inside. Now it doesn't work. What should I do?
- My V-Sensor keeps going off repeatedly. What should I do?
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1. At this time,what is the delivery time on any product we retail to the public? |
Answer: Allow at least 4 weeks for delivery.
This time will decrease as we build up our production process, increase automation and add Distributors.
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2. How long does it take for my GO.ID Sytem to arrive? |
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Answer: Please allow 4-6 weeks after the order is received.
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3. Where can I order additional adhesive strips for the sensors?
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Answer: A suitable substitute is available at most Lowes, Home Depot and Wal Mart stores. Look for 3M Medium Command Mounting Strips. 3M SKU/Model: 17021ES.
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4. I just checked my Back Office to see my commissions to be able to answer a couple of downline distributors questions...there was no commissions in the Back Office...and so I am wondering why not...can you please advise. |
Answer: Commissions made for sales using your NEW Back Office, as well as for orders placed at the Launch Event, will appear after we do our FIRST commission run. Because this will be our FIRST commission run for the new system, it requires that we do not display any pending/accumulated commissions in your Back Office. AFTER the first commission run, you will be able to see commissions in a near real-time basis.
Watch the News! section for an announcements concerning the timing of our first commission run.
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5. Someone in my downline has been 'pending' for a long time. What does this mean? Is there a problem? |
Answer: Pending means the person either abandoned the signup process or their credit card was rejected. Our experience has shown that, most often, the cause of a credit card reject is due to an address mis-match. When prompted, the person must enter the correct address where they receive the credit card bill.
When you display your Genealogy, anyone in WHITE is in a Pending status. You need to contact these people and work with them to resolve the issue
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6. What does a status of Pending mean? |
Answer: Pending means that the prospect has started the process of becoming a new distributor. However, they have NOT Paid the $199 Fee yet.
These are people you should contact to see WHY they haven't completed the process. It's your chance to sponsor another person into the business. They're more than 1/2 way there.
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7. Could you please clarify the procedures for internet advertising. Most specifically what is meant by "blind" ads that may be associated with Guardit? Any examples would be appreciated very much. |
Answer: Great question!
Blind Networks are companies that offer low pricing in exchange for you as the marketer to give up control over where the ad will run.
Blind ads are ads that are deliberately vague in an attempt to pique someone's interest and motivate a call to some sort of action, i.e. a click-through to a web form requesting you sign up for more free information. Generally,
Bind ads are associated with the potential for readers to get unwanted and harmful spam activity. Many are outright scams and rip-offs.
Blind ads are different from promoting something specific, (such a product that sends pictures and text) or a teaser to get someone to pay attention to your capture page which has more specific information (not the whole story, but more information). The Blind ad never tells you what you are being asked to look at nor what product or service is being represented.
We encourage you to advertise and promote. In addition, I believe capture pages are a great way to build email lists and interest. Guardit Distributors have a responsibility to be upfront about the product they are representing and have full knowledge of which ads they place and where they are placed.
Guardit wants to uphold a positive, professional image and maintain integrity for it's entire Network.
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8. Does the company have a source for distributors to buy printed marketing materials? |
Answer: Unlike some other firms that charge distributors for pre-printed marketing materials,
and insist that they be ordered through the company, Guardit provides all marketing
materials to our Distributors FREE.
They are sent out in electronic form. Most often as a PDF File. Once you have added your
contact information to them, we recommend that you contact your local printing company
to get "bulk" copies of any marketing materials.
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9. Has the company negotiated with any print shops for discounted rates? |
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Answer: Not at this time.
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10. How do I get business cards? |
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Answer: The link to order approved Guardit Business cards is: http://www.printingforless1.com/guarditthenetwork.com
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11. I can't seem to open the slide presentation with any program I have. I have the latest Adobe 9.1 but I get a message that the file cannot be supported. What can I do? |
Answer: Most of the files are provided in a ZIP format.
If you have a ZIP utility program, you'll need to UnZip the file first.
If you don't have one, you'll need to go back to the News! page.
We have posted some links where you can download software needed to UnZip the files.
I encourage you to have a look at them and choose the one you like best.
Note that these are from third-party software companies and that we do not endorse or recommend any one in particular.
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12. I am trying to place an order from the member's section of the website, but keeping getting a domain error message. Please help. |
Answer: This is likely caused by an outdated "favorited" link.
Make sure that the Domain name in the browser's address bar begins with http://GuarditTheNetwork.com
If not, then you will need to edit your favorite or bookmark to make sure it starts with http://GuarditTheNetwork.com
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13. I tried logging in to my replicated website and after putting in my login info it took me directly to a terms and conditions page. |
Answer: This is because changes were made to the Terms and Conditions. When the system detects a change to the Agreement, it posts it again so that the Distributor can see the changes and agree to the new terms, if any.
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14. The link to my website shows that the Contact Me info on personal details and email have not been updated. Could you please update my info? |
Answer: You are responsible for maintaining the information on your About Me Page. Here's how to do it:
1. Log in to your Back Office
2. On the Left Grey Menu - Click on Details
3. Verify your e-mail address
- If you need to make a change to it, remember to press the [Submit] button
4. On the Left Grey Menu - Click On Options
3. On the Left Grey Menu - Click on Website
4. At the top of the screen Click On Auto-Populate
5. Edit your basic information (Name, Location, e-Mail, etc.) as you wish
6. Under the Grey Bar "My Story:" is an easy to use Web Editor
7. Just fill in any other information you want about yourself and your Business
When you are satisfied with your information CLICK ON THE SUBMIT BUTTON.
That's all there is to it.
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15. What is the URL of my website landing page or how can I find it? |
Answer: Your website URL is: http://GuarditTheNetwork.com/YourUserName
For example, if your username is hank, your personal URL would be:
http://GuarditTheNetwork.com/hank
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16. When someone sends me e-mail through the Back Office, I never receive their name and other contact details. Just their message. |
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Answer: We are presently working on an enhanced version of this feature. Please DO NOT submit a Support Ticket for this issue.
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17. How do I change my user name to my company name? |
Answer: This is something we have to do for you.
Please SUBMIT A SUPPORT TICKET under the "Name Change" category -AND- either:
a) fax a completed W-9 form to us at 888.865.2941
b) email a completed W-9 form in PDF format to: admin@guardit.com
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18. I charged my base station for 24hrs and the light still keeps flashing red. What do I need to do to get the green light so I can set it up? |
Answer: The light flashes red during the period where the unit attempts to connect to the cellular network. Depending on the availability and strength of signal, this process can take up to FIVE MINUTES.
Start with the unit TURNED OFF. Make sure it has been off for at least 30 seconds. Turn it ON. Then WAIT. If, after waiting the FULL FIVE MINUTES, the light has not turned to a slow flashing green, try relocating the base station to a different part of your home and repeat the process.
If this does not solve your issue and you have a unit that was delivered prior to August 1, 2009 - you will need to contact our Technical Support staff for further instructions. Submit a Support Ticket or call the 800 number.
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19. I have been asked to return an item for Warranty replacement. What is your shipping address?
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Answer: ** IF SHIPPING A SENSOR - REMOVE THE BATTERY FROM THE SENSOR PRIOR TO SHIPPING **
Address returns to:
Guardit The Network, LLC
ATTN: RMA # (insert the number you have been given here)
Suite 40
4240 Ridge Lea Rd
Amherst, NY 14226
** IF SHIPPING A SENSOR - REMOVE THE BATTERY FROM THE SENSOR PRIOR TO SHIPPING **
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20. When is your Weekly Conference Call and how do I participate? |
Answer: Dial in at 218-339-2626 Monday evenings at 9PM Eastern. Conference Code 814679#
No Call will be held on Monday, July 6th in honor of Independence Day
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21. I do not get a picture when my sensor triggers. |
Answer: Check to see if the SMS message gives you the name of the sensor with an
* at the beginning. Once a sensor has been registered you can not change
the name by trying to re-register it.
To Change the name delete all sensors and register them all again.
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22. My cell phone will only receive text messages from the GO.ID base station, no Photos. How come? |
Answer: Here are some things to try to get your phone to work:
a) Simply power the phone down and leave it off for about 30 seconds. Then turn it back on.
b) Delete all received text/picture messages. They may be "clogging" your cell phone's memory.
c) Call the support line for your carrier and ask them to verify that your phone and plan allow you to receive MMS Messages.
d) Cell phones have different capabilities when it comes to the size of picture and compression rates that they can handle. Your GO.ID unit is capable of transmitting in a wide variety of resolutions and compression settings.
To begin with, using the GuarditUser.com site, try setting the compression to "More" and see if this clears up the issue.
If not, try setting image size to "Medium." We recommend NOT using the large image size as this limits the number of pictures that can be transmitted to (2).
e) Reset the cell phone to it's Default values. There's a menu choice on mine to do so - but it's a bit deep in the menus. Note that if you've spent a long time personalizing your phone, this will undo a lot of it. Needless to say, try this as a "last resort."
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23. I dropped by G-Sensor or V-Sensor and something came loose inside. Now it doesn't work. What should I do? |
Answer: First, try lightly and slowly shaking the sensor - this should allow the sensor to "heal itself."
If this does not cure the issue and your sensor was delivered PRIOR to May 15, 2009 - you will need to return the sensor to us for Warranty replacement.
To get a replacement, sign in to your Back Office and submit a Support Ticket. Use the WARRANTY-RMA Category. Next, securely package the sensor and mail it back to us. Regardless of whatever carrier you use to ship it back, you MUST purchase their TRACKING SERVICE. Guardit will not be responsible for items lost in transit.
Send it to us at the following address:
Guardit Technologies, LLC
ATTN: Warranty Replacement
Suite 40
4240 Ridge Lea Road
Amherst, NY 14226
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24. My V-Sensor keeps going off repeatedly. What should I do? |
Answer: Try the following steps: 1) Remove the battery 2) Lave it out for about 30 seconds 3) Re-install the Battery 4) Record a New Message.
If these steps fail to resolve the issue, please submit a support ticket under the Warranty/RMA category. We will assign you an RMA Number and then you may follow the procedures in the FAQ to return your sensor.
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